Remote Member Service Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Norfolk
Apr 26, 2025
Job Title: Member Service Representative (MSR) - 06/02 Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. Provide information regarding products and services by demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Responsibilities * Respond to inquiries and requests from members and other individuals. * Provide information regarding products and services. * Demonstrate knowledge, active listening, and adaptability. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members of other products and services that may fit their needs. * Ensure optimal member experience and customer service. Essential Skills * Customer service * Data entry * Handling inbound and outbound calls * Call center experience * Policy compliance * Ability to handle high volume calls * Adaptability to a very structured environment Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment Why Work Here? Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches globally, you will be part of a team committed to providing excellent service in a high-volume, fast-paced environment. Work Environment These are remote opportunities, and candidates must live within 60 miles of Suite 250, Virginia Beach, VA, to be considered. The Contact Center operates 24/7/365 to be available for our members around the world at any time. We believe in work-life balance and offer flexible shifts to accommodate your personal or family life. Scheduled events such as breaks and meals are to be taken as scheduled. Most shifts are flexible within a one-hour window, and you will need to be available for 9.5 hours to account for this variation. Expect to handle back-to-back phone calls for the majority of your shift, with breaks scheduled after up to four hours of continuous calls. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, Virginia. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Norfolk,VA. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.