Patient Representative

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• Bachelor's degree in business, healthcare or related field or

• Asociates degree in business, healthcare or related field plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or schedulingor

• High School diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling required.

Additional Information:

Responsibilities:

• Schedules, reschedules, and coordinates appointments using the appropriate hospital systems by performing visit notifications of patients, conducts ore-registration of patients as needed, inputs and/or updates accurate patient information.

• May process walk-in's, creates new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments/ Schedule procedures and/or tests as needed. Issues school/work excuses, sends out no show letters, takes patient photos for medical record.

• Responsible for blocking schedules as appropriate.

• Receives new patient referrals; coordinates with referral source to obtain demographic information.

• Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion.

• Conducts authorizations and pre-certifications, tracks pre-authorization and maintains referrals. Enters benefit and authorization information in PCT.

• Obtains OON waiver and coordination of OON waivers.

• Responsible for inputting daily and monthly statistics and communication about any medical records issues.

• Responsible for various reports as needed.

• Collects and posts payments and issues receipts.

• Responsible for reconciliation/management change fund.

• Responsible for reconciliation of daily deposit and batch POS dollars, and must complete deposit agreement.

• Counsels patients on any and all related financial information ie. hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matric payment methods.

• Responsible for pre-counsel patients regarding the payment expectations for service.

• Completes Epic workflow for new patients.

• Completes UB value codes, inputs daily charges, and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e0billing).

• As needed- will inventory, order, and stock supplies, clean and maintain equipment, maintain petty cash, pick-up and deliver mail to the mailroom, ensure the waiting room is clean, stocked with educational information, and coffee.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff.

• Participates in annual education needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• Performs other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.