New 
Customer Service/Onboarding Specialist
 TEKsystems | |
$16.00 - $18.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Florida, Jacksonville | |
 Apr 28, 2025 | |
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We are seeking a dynamic and tech-savvy *Therapist Onboarding Specialist *to join our team. This role is perfect for individuals with strong customer service experience who are comfortable on camera and excel in communication. As a Therapist Onboarding Specialist, you will:
* Interview and onboard new therapists to our online therapy platform. * Guide therapist applicants through the entire onboarding process, including license verifications, credentialing, and profile creation. * Initiate and respond to e-mail communications from interested parties and therapists in the onboarding process. * Ensure quality standards are met by speaking up when applicants do not meet criteria. * Monitor and evaluate therapist profiles and reverify licenses and credentials. * Participate in initiatives and product experiments to enhance the onboarding process. *Top Skills Required:* * Strong on-screen/video presence and willingness to be on camera. * Prior work experience in a customer-facing role (restaurant, hospitality, retail, customer support, etc.). * Excellent written and verbal communication skills. * Tech savvy with the ability to operate complicated computer systems. * Strong time management skills. * Adaptable to change. *Additional Skills & Qualifications:* * Prior experience providing customer support via e-mail, phone, or live chat. * Experience in psychology, social work, or counseling preferred. * Experience in recruiting/talent acquisition/interviewing preferred. *Shift Options:* Tuesday-Saturday OR Sunday-Thursday 9:00AM-5:30PM EST *Location:* Remote. Must have quiet, distraction-free workplace *Pay and Benefits* The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |