Housekeeping Clerk (Relief)/Guest Room Attendant - Full Time

Salary: $30/hour

Our Benefits

* Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
* Group Health Insurance (with a paid opt-out option)
* Recognition programs
* Paid Vacation, Sick Leave, Holidays
* 401(k) with company match
* Team Member Fitness Center, and more

Housekeeping Clerk

Are you a person who has hotel housekeeping experience and understands how the coordination of timely delivery of outstanding housekeeping service is to meeting and exceeding our guest needs? The Housekeeping Clerk ensures accuracy of schedules. Answers incoming departmental calls in regards to team members and guest's needs and dispatches requests using two-way radio, telephone, and the maintenance management system to create and track work orders. Ensures proper recording and follow up of all guest requests. Is a great communicator both written and verbally with all levels of team members and guests in an attentive, friendly, courteous and service-oriented manner.

Work Hours: Team Members may be required to work varying schedules to reflect the business needs of the hotel. The Housekeeping Department operates 7 days per week, so the Housekeeping Clerk must have open availability to cover varying shifts.

Language Skills:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external guests.

• Ability to read, write, speak and understand the English language sufficient to communicate with team members, staff and guests and perform all essential job functions.
• Must have excellent telephone etiquette skills.

Computer

• Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook).

• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports.

Essential Skills:

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary guest service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent guest service skills.
• Proficient in time management; the ability to coordinate and lead multiple priorities.
• Ability to take initiative and optimally adapt to changes.
• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a collaborative working relation.
• Able to use good judgment; work independently, with minimal direction.
• Proficient in the English language to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external guests.

Essential Duties and Responsibilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Answer all incoming telephone calls, assisting in responding to guest and team member inquiries and dispatching appropriate service in a timely, friendly and efficient manner
• Assisting in determining daily housekeeping service needs and confirm an adequate number of team members are scheduled to perform work, assisting the Director of Housekeeping with any call-offs.
• Perform key inventory distribution and return and maintain accuracy of Key sign in/ sign out log.
• Assists in maintaining and communicating accurate guest room status to the Front Office team members.
• Assists in creating, dispatching, and completing work orders in the Company's facilities management system.
• Ability to effectively deal with employee questions in a friendly and positive manner. This involves listening to the nature of the question (ex. Supplies, guest room assignments, etc.), demonstrating empathy with the guest and providing positive and proactive solutions. Refers all other concerns to Housekeeping Director or Housekeeping Manager.
• Assists with responding to emergency calls and monitoring the alarm system
• Coordinate office traffic.
• Perform additional general office duties including, but not limited to, processing paperwork (including reports related to suite occupancy), assisting with incentive programs and tracking guest comments and feedback, as needed
• Log daily Lost and Found items. Assist with responding to inquiries and prepares and makes arrangements to return Lost and Found items through on-site pick-up, by designated carrier.
• Perform related guestroom cleaning duties as needed.

• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company and local standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Team Player - Works well as a member of a group
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Associates (preferred)
High School (preferred)

OnQ experience desired (preferred)
Previous Hilton experience desired (preferred)
1 years: Previous hotel/hospitality experience (preferred)
1 years: Previous clerical experience (preferred)
1 years: Any combination of education and experience that provides the required knowledge, skill and ability. (required)
2 years: Experience in a related position (preferred)

Skills