Customer Service Advisor

"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

CDI Engineering Solutions, a wholly owned subsidiary of Tata Consulting Engineers Limited (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

Builds sustainable relationships, and trust with customer accounts through open and interactive communication.

Deliver excellent customer service by being reliable, responsive, empathic & competent.

Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.

Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.

Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.

Serves as primary point of contact with existing key accounts.

Works with accounts from placement of order through delivery.

Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)

Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.

Enters and manages non-conformance for their customer in a timely manner.

Coordinates all internal communication to assigned accounts.

Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.

Support coworkers in best practices and teamwork toward achieving exceptional customer experience.

Acknowledge & process new purchase orders within 24 hours.

Portrays a positive and professional image of the company and self with interacting with customers and colleagues.

Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.

Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on family of products and services.

Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays

3-5 years or relevant work experience.

English, Bi-lingual is plus

Proficient in Microsoft Excel, Microsoft Word, and Outlook.

Experience with an ERP System. SAP preferred.

Ability to resolve difficult and complex issues and to work with cross-functional departments.

Demonstrate organizational skills.

Demonstrate sense of urgency, flexibility, and adaptability.

Proven ability to multi-task in a fast-paced and often high stressed environment

Willing to meet and exceed customer expectations daily with willingness to "own" situations as they arise.

CDI Engineering Solutions, LLC ("CDI") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal CDI offer letter through our onboarding system.

Please be aware that there have been instances of fraudulent job offers being made in the name of CDI by unauthorized individuals or organizations. We want to make it clear that CDI will never ask for any type of payment information during our interview process. Additionally, please note that all email communications from CDI will only come from our business email addresses, which end in '@cdicorp.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.cdiengineeringsolutions.com