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Customer Service Representative - New Albany, OH (Onsite) Materials Management or Logistics

SOC LLC
United States, Ohio, New Albany
Apr 30, 2025
Customer Service Representative needed for an opportunity with SOC's client to work in New Albany, Ohio. Shifts Available: 1A - Sunday to Tuesday/Wednesday from 6:00am to 6:30pm 2A - Sunday to Tuesday/Wednesday from 6:00pm to 6:30am 1B - Wednesday/Thursday to Saturday from 6:00am to 6:30pm 2B - Wednesday/Thursday to Saturday from 6:00pm to 6:30am Responsibilities Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy. Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable reports Qualifications This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience. Ability to pass background check and Drug screening to include Marijuana Reliable Transportation Mut be a US Citizen Employment Pre-requisites The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. #INDSOC Estimated Min Rate: $21.00 Estimated Max Rate: $24.00