Applications Engineer

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.

Primary Responsibilities:

• Onsite System Support & Optimization
  
  
  
  • Serve as the dedicated applications engineer supporting all security system platforms deployed at the client site.
  • Proactively monitor and maintain SQL Always On Availability Groups and Windows Failover Clustering to ensure system redundancy and uptime.
  • Administer, troubleshoot, and optimize Honeywell ProWatch, Milestone, and Avigilon environments.
  • Coordinate with the client's IT and security stakeholders to align system performance with operational expectations.
  
  
  
  
• Incident Response & Root Cause Analysis
  
  
  
  • Provide Tier 3 support for application-level issues.
  • Perform root cause analysis and implement long-term solutions.
  • Maintain system logs and audit trails for compliance and forensic review.
  
  
  
  
• Maintenance & Lifecycle Management
  
  
  
  • Plan and implement system patches, firmware updates, and version upgrades in a controlled and documented manner.
  • Ensure data integrity through regular backup testing and recovery simulations.
  
  
  
  
• Documentation & Reporting
  
  
  
  • Maintain accurate and detailed system documentation, network diagrams, and SOPs specific to the client's environment.
  • Generate and deliver recurring operational status reports, including uptime statistics, incident summaries, and improvement plans.
  
  
  
  
• Customer Relationship & Technical Guidance
  
  
  
  • Act as a trusted technical advisor for the client's physical security systems.
  • Participate in strategy sessions, change advisory boards, and roadmap planning for future enhancements.
  • Provide technical training and documentation to client personnel as needed.
  
  
  
  

Basic Qualifications:

• High school diploma
• Minimum 5 years of experience in applications or systems engineering within electronic security or enterprise IT environments.
• Demonstrated hands-on experience with:
  
  
  
  • SQL Server Always On and Windows Failover Clustering
  • Honeywell ProWatch access control
  • Milestone XProtect and Avigilon Control Center
  
  
  
  
• Strong knowledge of Windows Server administration, Active Directory integration, and security hardening practices.
• Familiarity with VLANs, network segmentation, and secure remote connectivity for physical security platforms.
• Excellent communication and documentation skills.
• Ability to work independently and prioritize tasks in a customer-facing environment.

Preferred Qualifications:

• Honeywell ProWatch Certified Technician
• Milestone Certified Integration Technician (MCIT)
• Avigilon Certified Solutions Specialist
• Microsoft or CompTIA certifications in server or network administration

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.