Operational Support Analyst

Location:

This role is onsite in Columbia, SC, full time M-F 8am-5pm

What You Will Do:

• Evaluates existing procedures and processes to make recommendations for improvement

• Monitors reports to assess the impact of performance on key measures

• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics

• Assists in the implementation and maintenance of systems or processes to include testing

• May manage and relay the purpose, scope, and status of each implementation to management

• Develops and maintains written procedures within departmental and organizational standards

• May document and streamline automated procedures into end-user training material

• Conducts workflow and process audits of staff and reference materials as needed

• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency

• Provides training for new employees and ongoing training as workflow efficiencies are revised

• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends

• Maintains area reports

• Quality check records affecting accuracy of reports by researching and testing processes and methods

• Maintains close contact with management to provide updates on any issue/projects

• Completes special projects and informs management of any trends or changes in statistical reports

• May serve as liaison between the department and other internal/external groups

To Qualify For This Position, You Will Need:

• Required education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience

• Required work experience: 2 years of data analysis or related operations experience

• Required skills and abilities: Strong communication, project management and organizational skills, understanding of acceptable internal standards and methodologies, strong analysis skills, able to identify problems and recommend solutions, able to provide support in developing and implementing process improvements

We Prefer You Have The Following:

• 2 years healthcare or insurance data analysis experience

• BlueVue experience

• Cohere experience

What We Can Do For You:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Incentive Plan

• Merit Plan

• Continuing education funds for additional certifications and certification renewal

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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