IT Enterprise Desktop Administrator

Inova Center for Personalized Health is looking for an IT Enterprise Desktop Administrator to join the Team. This role will be full-time day-shift from Monday - Friday.

The IT Enterprise Desktop Administrator is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated peripherals such as printers, scanners and e-signature pads. Assists in ensuring the successful and cooperative completion of tasks while resolving basic problems in a timely manner.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

IT Enterprise Desktop Administrator Job Responsibilities:

• Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
• Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
• Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
• Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
• Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
• Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
• Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

IT Enterprise Desktop Administrator Additional Requirements:

• Work Schedule: Monday - Friday; Day-Shift
• Education: Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum experience required
• Experience: 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows 7 and Windows 10 and above issues.

IT Enterprise Desktop Administrator Preferred Qualifications:

• Previous experience working as a Desktop Administrator in a healthcare environment preferred.