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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Serviceability Engineer Location(s): Hoffman Estates, IL
Description:
We are searching for a Serviceability Engineer for PET/CT products. This group works concurrent to and integrated with the clinical product development processes. This team focuses on driving efficiency gains and excess cost reductions within projects and sustaining activities, driving serviceability topics, technical documentation, service replacement parts and support requirements for the initial delivery of a new product as well as sustaining the technical documents of the installed base of products.
Responsibilities for the successful candidate:
- Draw on engineering documents, CAD models, and interactions with engineers to create and revise written and animated service procedures (installation, repair, maintenance, etc.) for hardware and software.
- Work with subject matter experts to gain a deep understanding of products and services and translate complex information into polished content.
- Develop content in alternative media forms, with consistent voice across all documentation
- Test and validate service procedures involving Software, Hardware and Remote Service on physical systems.
- Performing updates to our servicing procedures to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
- Evaluate and prioritize changes and corrections submitted by field technicians.
- Collaborate with Design & Development Teams, Marketing, Sales, Field Service.
- Participate in and/or lead productivity initiatives.
Qualifications for success in this role:
- Three to five years of experience in technical writing or similar field. Experience with structured writing tools a plus (e.g. Cosima or ArborText).
- Must have hands-on experience with complex mechanical and electrical systems. Experience with medical imaging systems (PET, CT, SPECT, MR) a plus.
- Must have excellent communication skills, particularly in writing.
- Experience with CAD and BOM structures. Teamcenter and SAP a plus.
- Knowledge of PTC Vuforia Studio (or similar) a plus.
- Experience animating 3D models. Experience with video editing and keyframing a plus. Experience with Creo Illustrate a plus.
- Bachelor's degree in a communications or technical field (computer science, engineering) or equivalent experience.
This position is best suited for individuals that possess these attributes:
- Are curious and eager to learn technical concepts and pursue emerging technologies such as Extended Reality.
- Perform well in deadline driven projects.
- Detail oriented.
- Possess excellent time management and project organization skills.
- Self-starting and can work with minimal direction.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
May 06, 2025