Call Center Representative

TEKsystems
$20.00 - $20.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Chino
May 07, 2025
Are you or someone you know looking to step into the automotive industry? If so, please read the details below and apply! Job Description: * Manage a high volume of inbound calls in a timely manner while delivering excellent customer service. * Schedule customer appointments for airbag recalls and provide dealership information. * Handle 30-40 inbound calls per shift, assisting with questions on recalls, warranties, and troubleshooting malfunctioning radio codes. * Capture customer concerns and properly document calls to create cases. * Provide accurate information to customers, close cases, and/or dispatch to the appropriate department for further assistance. * Collaborate fluidly with the team for clear feedback and growth opportunities. * Handle high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. * Provide detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. * Demonstrate technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently meet or exceed performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. * Utilize multiple screens, software, and processes to assist customers. Requirements: * Must be available Monday-Friday from 6am-5pm, with various schedules within this timeframe. Top Skills: * Customer service * Computer navigation * Multitasking * Critical thinking * De-escalation Additional Skills & Qualifications: * Good decision-making skills; must be able to work independently with little supervision. * Ability to work effectively both in a team and independently. Experience Level: * Entry Level I look forward to connecting with you soon! Pay and Benefits The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chino,CA. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.