Mortgage Customer Experience Specialist
 TEKsystems | |
$23.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Arizona, Phoenix | |
 May 07, 2025 | |
|
Description
The Customer Experience Specialist is an entry-level customer service role within a call center environment, supporting Consumer Direct Lending. As the Specialist, you will be the primary point of contact for consumers, guiding them through the loan origination process after their initial discussion with a licensed loan officer. Responsibilities As a Customer Experience Specialist, you will: * Operate in a call center environment as a customer success advocate. * Answer high-volume inbound calls or texts from current customers promptly. * Perform routine data entry and validation tasks. * Handle routine calls, emails, and chat responses with Penny Mac employees, consumers, and authorized third parties. * Interact with multiple departments to expedite processing and resolve issues. * Perform other related duties as required and assigned. * Demonstrate behaviors aligned with the organization's desired culture and values. Schedule * Monday to Friday, 8:30 AM - 5:30 PM Skills * Customer support * Customer service * Call center operations * Handling inbound and outbound calls * Mortgage industry knowledge * Financial services * Loan servicing * Strong communication and people skills Additional Skills & Qualifications * Minimum of 1 year of recent experience in a recent Mortgage Contact Center (e.g., 2023-2025). * Comfortable handling high-volume calls. * Experience with both inbound and outbound calls. * Strong focus on quality and attention to detail. * Professional demeanor. *Pay and Benefits* The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Phoenix,AZ. *Application Deadline* This position is anticipated to close on May 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |