Technical Program Manager, Customer Experience

Meet the Team

Cisco's Customer Experience (CX) team is one of the company's fastest-growing groups, dedicated to creating outstanding digital experiences for our customers and partners wherever they interact with Cisco. The CX Platform is designed to meet the diverse needs of this team, utilizing cutting-edge technologies like advanced artificial intelligence to enhance customer success. We are at the forefront of using modern, cloud-based technologies that keep us flexible and responsive in a rapidly changing market. As leaders in our field, CX helps customers get the most value from their Cisco experience, ensuring quick and impactful results. We are committed to delivering high-quality work promptly, making informed decisions based on data, and maintaining transparency, all while taking responsibility and ownership of our actions.

Your Impact

You will use your technical expertise to support other Technical Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and engineering teams. You will work in an agile environment, collaborating with engineering and product teams to plan requirements, develop timelines, identify and mitigate risks to software delivery, and drive technical tradeoffs in collaboration with cross-functional leaders across Cisco. You will drive process improvements and contribute to the development and implementation of best practices and standards. Identify opportunities to optimize program planning and development.

Job Responsibilities:

• Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
• Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
• Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
• Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
• Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
• Track project performance using appropriate Jira, Confluence and SharePoint
• Report on progress, successes, and areas for improvement.
• Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
• Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.

Minimum Qualifications:

• Bachelor's degree with computer science or STEM degree with 6+ years of experience within a program or product manager role or Master's degree plus 3 years of related experience
• A minimum of 1 year experience working with software programming technologies such as python, java, or GO in an academic or industry setting
• Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint

Preferred Qualifications:

• PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
• Experience in identifying, analyzing, and resolving program issues
• End user customer/partner or developer community experience
• Ability to thrive in a fast-paced, rapidly changing environment

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!