Medical Support Assistant (MSA) - PRN

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

ESSENTIAL FUNCTIONS:

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  Manages the schedules and treatment of CBOC patients.

  
  

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  Maintains electronic logs/files in conjunction with the consult/appointment process.

  
  

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  Greets and checks in patients, updating records as necessary.

  
  

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  Coordinates patients' schedules and clinic flow.

  
  

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  Performs clerical and administrative functions to maintain patient data.

  
  

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  Schedules new and established patient appointments.

  
  

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  Tracks and facilitates completion of encounters and consults.

  
  

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  Participates in PACT team huddles and team meetings to manage and plan patient care.

  
  

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  Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).

  
  

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  Manages electronic wait list to verify and validate accuracy and resolve issues.

  
  

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  Performs administrative follow up actions.

  
  

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  Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

  
  

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  Evaluates patient information and clinic schedule lists to determine whether patient is vested.

  
  

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  Gathers information and collects/compiles data to meet the needs of the service.

  
  

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  Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.

  
  

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  Maintains alertness to patients requiring immediate treatment.

  
  

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  Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).

  
  

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  Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.

  
  

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  Verifies that required appropriate individuals have completed CBOC/VA paperwork.

  
  

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  Schedules and notifies patients of follow-up appointments/referrals.

  
  

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  Assists in the coordination of supplies/equipment.

  
  

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  Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.

  
  

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  Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.

  
  

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  Acts as a liaison between contractor and the VAMC.

  
  

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  Participates in the ongoing Performance Improvement Program between STGi and VAMC.

  
  

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  Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.

  
  

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  Maintains confidentiality of all information and support patients' privacy, rights, and safety.

  
  

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  Performs other work-related duties as assigned.

  
  

REQUIRED EDUCATION:

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  High school diploma or GED.

  
  

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  Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

  
  

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

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  Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

  
  

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  Work is normally performed in a typical interior/office work environment.

  
  

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  Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.