Ticket Sales and Operations Manager

UMD Athletics is seeking a motivated and results driven Manager of Ticket Sales and Operations to manage the ticketing operations for UMD Athletics. Customer service and interpersonal skills are crucial to this role in creating and cultivating relationships. The incumbent will report to the Director of Athletics and supervise one full-time staff position and student workers.

Essential Responsibilities (100%)

• Serves as the Merchant Manager, ensuring Payment Card Industry (PCI) compliance.
• Manage and execute a ticketing sales campaign with a primary focus on season tickets, mini plans, and group and individual sales plans working with Marketing on promotion of sales campaigns.
• Achieve annual assigned ticket sales revenue objectives through the sale of season tickets, mini plans, groups and single game tickets to six ticketed sports.
• Manage complimentary tickets, and donor and sponsor related requests.
• Collaborate on ticket pricing, packaging, and sales through a strategic planning process and evaluate the effectiveness.
• Collaborate with AMSOIL Arena staff regarding ticket sales for women's and men's hockey events.
• Ensure that ticketing databases are updated and maintained.
• Collaborate with the Associate AD for Compliance about NCAA, NCHC, NSIC and WCHA rules, policies and procedures related to the Department of Athletics ticket office.
• Ensure audit requirements are met for all athletic events.
• Update the events on the e-commerce website of Ticketmaster.
• Update the ticketing section on the departmental website on Sidearms.
• Manage, organize, and motivate ticketing staff.
• Assist with game day management, fundraising events and other duties as assigned.

Work Environment

• The physical requirements of the position include being able to stand and sit for extended periods of time and lift boxes/equipment near 15-20 pounds.

The search committee will begin reviewing applications on May 16th. Please contact Wendy J Larrivy 218-726-7507 with any questions about the position.

Required Qualifications:

• BA/BS or a combination of related education and work experience to equal four years, applies knowledge and skill to a recurring task or activity with emphasis typically on precision and timeliness of execution.
• Outstanding interpersonal, community relations skills and the ability to communicate and work effectively within a diverse community.
• Working knowledge of Microsoft Office / Excel.
• Some evening and weekend work is required and based on sports' schedules.

Preferred Qualifications:

• Experience working within governing organization rules and guidelines (e.g., NCAA, NCHC, NSIC, WCHA, etc.).
• Experience with Ticketmaster or similar ticketing system.
• Demonstrated supervisory experience.
• Knowledge of Google Workspace.

Pay Range: $25.00 to $30.00 per hour; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).