eBanking Specialist

SUMMARY:

As a E-Banking Specialist, you will be responsible for providing high-level customer service for online banking and e-banking services, by phone, in-person and through written communication. You will also maintain online accounts, process reports, perform quality control and other administrative tasks. This position will require exceptional internal and external customer service skills, strong writing skills, the ability to efficiently multi-task and communicate effectively.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide phone support for online banking including, but not limited to, login issues/password resets, navigation, account inquiries, bill pay, e-statements, remote deposit, mobile and cash management services.
Answer secure web messages and email, which may include interaction with various departments, extensive follow-up, and written communication with customer.
Provide support for branches and other departments assisting with use of Web Wise Administration, login issues and customer inquiries.
Set up new online customer accounts and maintenance changes to existing online customers.
Quality Control review and archive (scanning) of new Web Wise applications and maintenance changes completed by other employees.
Daily tasks and monitoring reports - review and process action items, process web loan payments.
Review and process new online deposit account applications, including review and approval of customer application, account opening, funding, logging, online access and customer correspondence.
Communicate issues and customer requests to online banking development team as needed.
Provide support and maintenance for additional e-Banking services, including but not limited to ACH services and Merchant Capture (RDC).
Demonstrate proficiency with e-Banking Administration site and all third party sites (including but not limited to iPay Master, WebCapture, UMonitor, Access Manager) in order to assist customers efficiently and trouble-shoot issues.
Assist in testing of new e-banking products and enhancements, including but not limited to desktop and mobile platforms, third-party or ATC websites.

*Other duties may be assigned.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED equivalent is required.

Minimum of 2 years of banking experience is preferred.

Strong interpersonal relationship skills and the demonstration of effective listening and communication abilities are highly recommended.

PHYSICAL DEMANDS:

Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.
Communicate Orally.
Normal daily physical activities to include: walking, standing, sitting, stooping, bending, pushing, and pulling.
Must be able to read reports and use computer.
Occasionally will lift 20-30 pounds (files, cash drawer, etc.)

Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.