Senior HCM System Analyst - Workday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a member of the Digital & Technology Solutions department partnering with HR and People Technology areas to drive the product roadmap and support the configuration of Workday HCM Core, Benefits, Compensation, Absence, Talent Mangement, Recruitment, Learning, People Experience, reporting and analytics.

• Develop and implement best practices for Workday system use, including business process workflows, dashboards, and reporting capabilities.

• Gather feedback from users, analyze workflows, and implement enhancements or customizations to meet evolving business needs. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.

• Perform complex Workday EIBs and configuration changes, create test scripts, and conduct testing

• Research, design, test and implement configuration changes resulting in process improvements.

• Serve as a lead subject matter expert for Workday HCM products and apply knowledge to maintain effective system utilization and efficiency.

• Manage Workday semi-annual releases and feature adoption across HCM module.

• Monitor system performance and proactively address issues, coconsciously seek opportunities to enhance system process and improve user experience.

• Facilitate change management processes, including the development of release management communication plans, implementation plans, and rollback plans for HCM products.

• Investigate, triage, and troubleshoot escalated issues and system outages. Perform root cause analysis and exercise appropriate problem resolution and risk mitigation strategies.

• Develop internal training materials to be used to educate functional and end users on Workday HCM functionality.

• Strong working knowledge of Workday's security configuration; Maintain Workday security design, configuration, workflow, and security administration

• Stay apprised of Workday releases and new features, assess impacts and recommend adoption strategies.

• Work collaboratively with technical and business stakeholders to drive the product roadmap.

• Provide mentorship and direction to junior members of the technical team.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE

Applicants are encouraged to apply for consideration in alignment with the following position levels:

• HCM Analyst - 4-6 years' experience, support of at least 4 products within the Workday HCM suite
• HCM Administrator - 1-3 years' experience, support of more than one product within the Workday HCM suite

Bachelor's Degree in relevant technical field (Information Technology, Computer Science, Software, Engineering or related technical discipline) or equivalent combination of training and work experience

7+ years Workday HCM development, configuration, reporting, product support, implementation or related experience and training required

Expertise in at least 5 HCM modules such as Core, Absence, Recruiting, Compensation, Talent management, Performance, Benefits, Compensation, Learning, Security, or Calculated fields required

Prior HR/Payroll functional system and healthcare experience strongly preferred

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

• Understanding of HR/Payroll operations and experience in employee data management

• Strong verbal and written communication skills to interact with internal customers, cross-functional colleagues, vendors, and technical partners

• Ability to accurately define requirements and interdependencies to develop viable solutions

• Strong attention to detail

• Ability to prioritize workload and provide timely follow-up and resolution

• Ability to work effectively in a fast-paced environment and handle multiple projects across a variety of applications

• Ability to provide strategically aligned direction and coaching to a variety of stakeholders

WORK ENVIRONMENT

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.