COMPUTER OPERATOR

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to business unit. Trains new team members as required.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Get paid early. Get paid fast.
• 401(k) with annual company match.
• Paid holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.

WORKING CONDITIONS:

• Office Environment

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.