Marketing Operations Specialist III

Medica's Marketing Operations Specialist III is responsible for managing inventory, audience lists, and pre-production processes for direct-to-consumer member communications across all brands. This role serves as a key liaison between the Marketing and Experience team and cross-functional partners, ensuring the successful execution of member communication strategies.

Key Responsibilities:

Support Consumer Communication Strategies

• Contribute to meetings by offering cost-effective solutions aligned with communication goals
• Provide regular status updates in cross-functional meetings
• Create and manage project schedules using project management tools
• Maintain a master production schedule to optimize resources and meet deadlines
• Collaborate with stakeholders to resolve data, timeline, or production issues
• Manage campaign templates in the customer communication management system

Production Management & Budget Oversight

• Pre-flight art files to ensure USPS compliance before printing
• Develop mailing instructions that align with strategic goals
• Review and approve print and data proofs from vendors
• Request print quotes and secure budget approvals from business owners
• Maintain financial documentation for assigned projects

Data Management

• Write detailed data order instructions based on strategy briefs
• Partner with analytics teams to structure data per project needs
• Review and clean mailing lists for production accuracy
• Support implementation and maintenance of Customer Communication Management (CCM) software

Forecasting & Inventory Management

• Coordinate with print buyers to ensure material availability
• Collaborate with internal teams to forecast print material needs
• Monitor inventory reports and manage reorder thresholds

Qualifications:

• Bachelor's degree in Marketing or a related field
• 5 years of work experience beyond degree

Preferred Skills & Tools:

• CRM platforms (e.g., Salesforce, Microsoft Dynamics)
• Business intelligence tools (e.g., Qlik Sense, Power BI)
• Web analytics (e.g., Google Analytics, Google Tag Manager)

Core Competencies:

• Excellent written and interpersonal communication
• Strong attention to detail and project management skills
• Ability to manage multiple projects simultaneously
• Proven relationship-building and cross-functional collaboration
• Data-driven decision-making
• Knowledge of print production, data processing, lettershop operations, and postal regulations
• Familiarity with tools like Salesforce Marketing Cloud, Alteryx, and online project management platforms

This position is a hub-based role which requires onsite presence. Frequency is determined by business need as decided by leadership and may be up to 2-3 days a week. To be eligible for consideration, candidates must reside within a commuting distance to our Minnetonka, MN office.

The full salary range for this position is $61,500-$105,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.