VTC Engineer - DHS OSDSS

JOB TITLE: VTC Engineer

GOVERNMENT AGENCY: DHS ICE - OSDSS

POSITION INFORMATION: Full time

LOCATION: Onsite; 500 12th Street SW, Washington DC

POSITION TIMING: ASAP; hiring immediately

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, Inc. (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA andoffers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC has an opening for a VTC Engineer in support of a law enforcement Agency. Provide systems, customer, and project support through optimization, design, and/or maintenance efforts across a large-scale environment. The environment is largely Polycom and Cisco VTC systems.

Provide systems, customer, and project support through optimization, design, and/or maintenance efforts across a large-scale environment. The environment is largely Polycom and Cisco VTC systems.

Manage IT system infrastructure and processes.
• Provide problem diagnosis and resolution of problems.
• Administer, maintain, and provide engineering support for Cisco and Poly VTC technologies
• Provide Tier 3 support on VTC systems
• The VTC Engineer will support, install VTC (Video Teleconferencing) equipment and supporting systems in a complex environment
• Maintain users and certificates, ensure all software and patches are installed and up to date
• Create cost estimates and bill of materials for projects
• Flexibility and adaptability to handle competing work demands
• Requires limited supervision, self-starter, strong time management skills
• Independent problem solver with troubleshooting, decision making and analytical
• Accuracy and attention to detail, must have organizational skills
• Able to work and interact with others in a structured / team environment
• Verbal and written communication skills
• Demonstrated ability to communicate to nontechnical audience on technical issues

• Provide support to User Community for ICE specific Telecommunications business needs and services.
• Ensure Avaya system requirements are met, including third-party software and/or hardware
• Application support for custom app groups within the ICE specific network.
• Collaborated with clients and sales staff to support projects and service requests
• Provide 24/7 Production Outage Recovery Support
• Create standard operating procedures (SOP) for training dynamic workforce
• Provided end-user training remotely and in person.
• Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
• Submit Weekly Status Reports

• Five (5) years of VTC experience
• Bachelor's degree or 2+ years additional experience
• Knowledge of Polycom and Cisco VTC systems in a large multi-site environment
• Familiarity with Cisco WebEx and Cisco Control Hub
• Knowledge of network, voice, and video protocols (such as SIP and H.323)
• Working knowledge of video gateways (ISDN <-> IP)
• Familiar with quality-of-service configuration for voice and video equipment
• Familiar with conference room Audio/Visual equipment
• Current or ability to obtain Public Trust level clearance

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunityemployer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.