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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Warehouse Operations Specialist acts as a strategic liaison between warehouse operations and cross-functional departments across the organization. This role is accountable for designing and leading comprehensive training programs, driving process consistency and improvement, managing high-level escalations, and ensuring clear and proactive communication across teams.
Roles & Responsibilities
- Partner with leadership to support day-to-day warehouse operations, helping to resolve workflow disruptions, manage resource allocation, and maintain service level expectations.
- Participate in system testing and implementation of WMS/ERP updates or new digital tools, providing feedback on usability and training requirements.
- Support inventory management initiatives including audits, cycle counts, and KPI reporting.
- Champion continuous improvement through lean practices, standardization, and data-driven recommendations.
- Lead the investigation and resolution of high-level operational issues, including customer complaints, order discrepancies, and system errors.
- Own the escalation process from intake to resolution, ensuring timely responses and collaboration across affected teams.
- Drive root cause analysis (RCA) and corrective/preventive actions (CAPA) to address recurring issues, minimize future risk, and strengthen warehouse performance.
- Identify trends in escalations and complaints, and work with leadership to implement systemic process improvements.
- Serve as the senior liaison for all communication related to warehouse operations, ensuring transparency and alignment with internal teams including customer service, logistics, procurement, planning, and leadership.
- Coordinate and deliver updates on process changes, operational delays, and warehouse impact to service levels.
- Lead the development of internal warehouse communication tools and practices, such as SOP rollouts, team updates, and continuous improvement briefings.
- Design, lead, and continuously improve robust training programs for warehouse staff, including onboarding, safety compliance, equipment use, and process standardization.
- Own the development and delivery of cross-functional training initiatives to enhance workforce flexibility and performance.
- Conduct skills gap analysis and implement personalized development plans to upskill warehouse talent.
- Oversee the documentation and maintenance of all SOPs, training guides, and certification records to ensure compliance with regulatory and operational standards.
- Lead the implementation of new workflows and act as the subject matter expert and escalation point for process-related issues.
- Manage and support the warehouse trainer to ensure effective execution of training programs and consistency in knowledge delivery across all shifts.
Qualifications
- 5+ years of experience in warehouse operations with increasing levels of responsibility; prior leadership or training experience required.
- Strong knowledge of WMS/ERP systems and proficiency in tools such as Excel, PowerPoint, and reporting software.
- Proven experience leading training programs, managing escalations, and collaborating across departments.
- Excellent communication, presentation, and conflict resolution skills.
- Strong analytical mindset with the ability to identify trends, propose solutions, and implement improvements.
- Comfortable working in a high-volume, fast-paced environment with shifting priorities.
Preferred Qualifications
- Understanding of receiving, picking, packing, shipping, inventory control, and material handling processes.
- Basic understanding of OSHA standards and warehouse safety protocols.
- Clear and professional communication with team members, leadership, and cross-functional departments.
- Work well as part of a team and across departments to coordinate warehouse activities.
- Ability to support internal teams and ensure high-quality service delivery.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/
for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
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AHEAD
vision insurance, paid time off, 401(k)
May 15, 2025