FT Lead Massage Therapist

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Florida, Fort Lauderdale
May 15, 2025
About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise spa therapists/technicians and ensure the highest level of guest service quality in treatment delivery. Provide services, as appropriate and qualified (i.e., body treatments, skin care and/or massage treatments), ensure staffing levels are optimal to control labor, maximize revenue opportunity and fill in for staff as needed. Ensure all spa equipment is maintained. Ensure all professional products are properly inventoried and ordered. Recommend new treatments and spa services, and assist in their implementation. Must have excellent communications, problem solving skills, and maintain a high level of customer service standards. Scheduling dependability and flexibility is a must. Essential Duties and Responsibilities Greet guests and members in a professional, friendly manner. Select the appropriate spa treatments based on the client's needs after reviewing the client intake form with each guest. Perform spa treatments within the scope of training and utilizing draping protocols. Complete accurate and legible client intake notes. Create an excellent experience for guests and members through a therapeutic touch and friendly attitude. Promote the health and wellness benefits of spa treatments specific to each client and recommend frequency of services. Safeguard client information and confidentiality. Execute professional boundaries and do not engage in dual relationships with clients. Maintain a professional clean appearance of self and clinic by wearing a clean and pressed uniform, following the table dressing and draping protocols, and keeping the therapy room clean. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Current state cosmetology or Esthetician's license. High school diploma or equivalent. Minimum of two years' experience in esthetics. In-depth knowledge of the latest esthetic industry techniques, equipment, services, and products. Willing to maintain the highest levels of confidentiality regarding guests and staff. Customer service oriented and able to communicate effectively with clients, clinic management, fellow therapists, and sales staff. Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation. Good dexterity in fingers, wrists, and hands with or without reasonable accommodation. Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.