Customer Service Representative

There's a Place for You at Sunrise Electric.

Sunrise Electric is a brand of Viking Electric. A career at Viking Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric https://www.vikingelectric.com/about offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Customer Service Representative

Customer Service Representative

Location: Addison, IL

Job type: Full time

Schedule: Standard Daytime hours, Monday-Friday (overtime may be available)

Hourly pay: $25.50/hr - $29.50/hr

What You'll Do

As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer delegated by Account Manager or Account Representative.

On a typical day, you will:

• Take orders over the phone, and through email
• Provide 2nd level support for Counter Sales
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e-business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

What You Bring

Requirements:

• High school diploma.
• 1-2 years' experience in customer-facing role.
• Basic computer skills for entering orders
• Willingness to learn about our products through on-the-job training
• Must be authorized to work in the United States without VISA sponsorship now or in the future

Preferred, but not required:

• Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
• 1-2 years of post -secondary education or equivalent experience

Keywords: retail sales, parts, sales consultant, inventory, customer service, parts specialist, counter rep, service expert, account rep

What We Offer You

We offer great family-friendly benefits to full-time associates:

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

Check out the Viking Electric company page on LinkedIn and follow us for updates.

Check out our YouTube Careers Playlist to see Viking Electric associates in action.

Learn more at https://www.vikingelectric.com/about.

Viking Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.