Temporary Information Technology Associate

At Collins, we are committed to building a better world. As a family-owned company founded in 1855, this begins with our commitment to land and resource stewardship on our 370 thousand acres of Forest Stewardship Council (FSC) certified forest lands. With operations in California, Oregon, and Pennsylvania, we manufacture softwood and hardwood lumber, particleboard, and hardboard siding.

Position Summary:

The Information Technology Associate provides technology solutions and maintenance for the corporate offices and all operating locations. This position is responsible for supporting the maintenance and operation of remote network switches, Wi-Fi access Points, telecommunication circuits, wireless bridges, regional storage systems and regional servers. This individual will be located on site at our Wilsonville office. This is a temporary position beginning in mid-June and will end in early October.

Duties/Responsibilities:

• Respond to end user questions about systems, applications, and hardware in person, over the phone, and via email.
• Install, diagnose, repair, maintain, and upgrade all types of technology assets including software, desktops, laptops, mobile devices, printers, VOIP phones, peripherals, and conference room technologies.
• Assist in higher level IT tasks (e.g., server or network device installation, documentation modification, and creation) as directed.
• Troubleshoot connectivity across WAN and LAN connections.
• Troubleshoot systems and devices connected to HMI and PLC systems
• Assist in coordinated enterprise software and server patching and software upgrades.
• Troubleshoot, repair and support of industrial and administrative printing systems.
• Responsible for routine user account administration for employees and vendors.
• Perform additional duties as required by supervisor.
• On-site attendance is essential to effectively perform the listed duties and responsibilities.

Required Skills and Abilities:

• Excellent communication and interpersonal skills with the ability to interact effectively with users and external technical support.
• Excellent analytical and troubleshooting skills; ability to think creatively and find innovative solutions to complex problems.
• Ability to communicate effectively by phone or message with employees at all levels.
• Ability to utilize a ticket management system to prioritize work and manage work.
• Ability and desire to learn, understand, and follow written procedures.
• Ability to adapt and respond quickly to a changing work environment.
• Proficient in Microsoft 365.
• Knowledge of Windows 10/11 operating system. Windows Server operating systems preferred.
• Understanding of DHCP, DNS, TCP/IP, and Active Directory as they relate to user desktop issues.
• Knowledge of troubleshooting printers and enterprise level multifunction printers preferred.
• Knowledge of SATO and other Industrial printers highly preferred
• Basic VOIP (Mitel) knowledge preferred.

Education and Experience:

• Bachelor's degree in computer technologies (or a similar field) or the equivalent experience/certifications.
• Two (2) years of experience providing customer service to end users preferred.
• Prior experience in a multi-location environment preferred.

Hourly, non-exempt. $25.00- $30.00 DOE