Technical Coordinator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Technical Coordinator to join our growing team.

Job Summary:

As a Technical Coordinator, you will play a crucial role in providing technical assistance and support to our clients, ensuring they receive the highest level of service. This role will also involve working closely with our team of experienced leaders, caring clinicians, and pioneering technologists to redefine industry expectations and accelerate better healthcare outcomes.

*This is a hybrid position involving remote work with a rotating schedule of going into the office 2 days a week and then 3 days the following week. The office is located in Lombard, IL.

Responsibilities:

• Work a hybrid role; must live in Chicago land area and be able to report to local office as scheduled
• Provide technical assistance and support to internal and external customers in a timely and efficient manner
• Collaborate with internal teams to address and solve issues, ensuring a seamless experience
• Troubleshoot and resolve technical problems, both remotely and on-site as necessary
• Train customers in the proper use of our products and software, ensuring they maximize their potential
• Document and maintain accurate records of technical assistance interactions and issue resolution
• Provide support to Physician Reviewers and process adverse determination letters
• Stay up to date with product enhancements and new technologies to provide effective support
• Continuously evaluate and improve technical support processes and procedures to enhance customer satisfaction
• Provide administrative duties in the office as scheduled to include faxing, scanning, and collection of paper medical records
• Attend meetings as scheduled
• Promptly log into call center helpline daily to provide technical support
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Associate degree in a related field (i.e. healthcare administration, business, communications) or an equivalent combination of education and experience

• 2+ years of experience in a technical support role or similar working with healthcare providers

Preferred Qualifications

• Bachelor's degree in a related field
• Strong knowledge of software systems and hardware/software troubleshooting
• Excellent problem-solving skills and the ability to think analytically
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Strong customer service orientation and dedication to delivering exceptional support
• Ability to effectively manage multiple priorities and meet deadlines

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."