New

Bilingual Receptionist / Member Services Support Specialist

YOH Services LLC
401(k), employee discount
United States, California, Alameda
May 16, 2025
Bilingual Receptionist / Member Services Support Specialist Category: Administration & Office Support Employment Type: Contract Reference: BH-385349 Bilingual Receptionist / Member Services Support Specialist needed for a contract opportunity with Yoh's client in Alameda, CA! Top Skills You Should Possess: Two (2) years' related receptionist/administrative experience Work experience in a health-related setting preferred What You'll Be Doing: Provide management and coverage of the receptionist desk: answer phone calls, route calls, take complete/accurate messages and provide information to callers; answer inquiries concerning activities and operations of the organization and assist and direct appropriately; sort and redirect returned mail daily; sort and distribute faxes throughout the day; assist with mailings Operate a multiple line telephone system; document contacts using CRM tool Act as the gatekeeper for all visitors, vendors, and other individuals by greeting and completing visitor orientation per company policy Greet member walk-ins, provide them with Member Services questionnaires, answer routine and basic questions, if possible, print temporary Member ID cards and/or coordinate assistance with the Member Services department Greet new hires and provide them with information on how to connect with their direct supervisors/IT Dept/Facility Dept Process Member Portal Requests via HealthX reports for Demographic Updates, ID Cards, PCP Change, Update Contact Process PCP change requests received from provider offices by close of next business day (effective date first of the following month) Manage conference room calendars for the company Serve as a backup for MS Support Services Specialist to process requests for disenrollment, primarily (but not exclusively) through transfers out of county (TOC) Coordinate distribution of membership materials including welcome packets, EOCs, and Provider Directories Manage inventory of items through creating packets, ordering, replenishing, maintenance, and usage tracking What You Need to Bring to the Table: High school diploma or equivalent *Must be bilingual: English/Spanish* Two (2) years' related receptionist/administrative experience Two (2) years' experience in a health care call center setting required Work experience in a health-related setting preferred Strong public/customer relations and excellent telephone etiquette Ability to express a pleasant, positive, welcoming attitude in person and over the phone Ability to keep track of various communications and schedules Excellent verbal communication and appropriate professional and business demeanor Ability to work on repetitive tasks; subject to many interruptions What's In It For You? We welcome you to be a part of the largest global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly EPayroll Employee Discount Programs Referral Bonus Programs What are you waiting for? Apply Now! Recruiter: Jennifer Andersen Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Estimated Min Rate: $22.88 Estimated Max Rate: $28.61 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.