Customer Service Representative

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answering high volume customer phone calls, emails, and in-person requests
• Inform customers of unit prices, shipping date, anticipated delays and any additional information.
• Enter data into the computer to determine total cost for the customer.
• Answer incoming customer PO order as soon as possible
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control departments on part items out of stock.
• Able to work in a fast paced environment.
• Ability to multitask, prioritize and manage time effectively
• Working with customers to resolve complaints and discrepancies
• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipment.
• Processing orders and providing product stock ETA's.
• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and price adjusts.

SKILLS

• Computer knowledge (Email etiquette, PDF, website navigation).
• Bi-lingual - English / Spanish (optional)
• Strong communication skills (verbal and written), detailed-oriented.
• The ability to handle difficult customers and resolve issues.
• Instill confidence in the customer.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
• Ability to accept and follow instructions.

WORK ENVIORNMENT:

• Monday - Friday
• 8:00am - 5:00pm
• Office environment, open concept

PAY RANGE:

• $19.00/HR - $20.00/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

WORKING CONDITIONS

LIFTING: Average Weight: 25 to 60 lbs Frequency: Daily