IT Support Specialist IV

Lubbock

41118BR

Technology Support Services

Position Description

Performs semi-professional work on various projects and programs. Work is performed under supervision within established policies with latitude for independent judgment. Employee performance is based upon a review of completed work and overall results obtained. May supervise specialized clerical section.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Working with specialized software applications, maintain detailed records of all A/V and IT equipment checked in and out, and assist with the annual CoMC Inventory.
• Manage, communicate and oversee equipment checkout policies, procedures and consequences for all CoMC personnel and students, to include Key FOB checkout for building, and any other related items for checkout.
• Organize, schedule, maintain and clean audio/video equipment, Troubleshoot student video/audio equipment difficulties in coordination with IT staff.
• Demonstrate proficiency with and understanding of audio and video production software and work flow, with ability to train others in use of production equipment and protocols.
• Provides support for the College in hardware, software and maintenance, including, but not limited to, desktops, printers, lab equipment, A/V hardware, to include tracking and ensuring supply technology consumables for the college.
• Responsible for inventory and ordering of the college's print ink/toner cartridges.
• Coordinating between A/V and IT, troubleshoots hardware, software or system issues, escalating issues to superiors as necessary.
• Ability to follow and implement general and specific instructions and effectively communicate in verbal and written forms.
• Train, supervise, and manage work schedules for student assistants in AV checkout.
• Intermediate level analytical skills, including process description, logic, problem diagnostics and problem solving.
• Intermediate technology hardware and software competency. Skills in fundamental and advanced hardware and software. support through education or hands on experience.
• Educates CoMC end users and other support staff in effective use of multimedia equipment, software and presentations.
• Experience operating and maintaining Microsoft Windows PC's and Apple Computers as well as common multimedia equipment - including but not limited to: video cameras, DSLR cameras, audio recorders and lighting equipment.

Required Qualifications

High school plus four years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Preferred knowledge, skills and abilities, in addition to the required knowledge, skills and abilities:

• Intermediate level analytical skills, including process description, logic, problem diagnostics and problem solving.
• Intermediate technology hardware and software competency Skills in fundamental and advanced hardware and software support through education or hands on experience Educates CoMC end users and other support staff in effective use of multimedia equipment, software and presentations.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Please include cover letter and resume/CV when submitting your application.

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

15.80

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Schedule Details

Monday thru Friday 8am to 5pm

Grant Funded?

No

Job Group

Office and Admn Wkrs All Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.