Application Support Analyst II - PSL

ABC Home Medical Supply, Inc is oneof the nation's leading urological supply providers andserves as a one-stopshop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is part of the JDS, Inc family of businesses. Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.

Location: Port Saint Lucie

Department:

The Application Support Analyst II is responsible for providing second-level support for Brightree applications and services, ensuring optimal system performance, accuracy, and functionality. This role involves troubleshooting technical issues, assisting with system maintenance, managing application testing, coordinating system upgrades, and contributing to project initiatives. The analyst collaborates closely with internal teams and external partners to enhance system efficiency and user experience.

Include the following as well as other duties and responsibilities, which may be assigned:

System Support & Maintenance:

• Provide second-level support for Brightree applications, addressing and resolving technical issues in a timely manner.
• Manage system updates, patches, and configuration changes to maintain accuracy and compliance.
• Ensure system performance and functionality align with business needs and industry standards.
• Meet established SLAs and performance metrics to support business expectations.

Application Testing & System Upgrades:

• Conduct application testing for new system features, updates, and patches to validate performance and identify potential issues.
• Collaborate with development teams and stakeholders to test and implement system enhancements.
• Assist in system upgrades and deployments, ensuring minimal disruption to business operations.

Payer & Pricing Management:

• Process and maintain payer updates, including new payer additions, edits, and EDI/ERA/ERN/EFT enrollments.
• Manage user setup, access, and maintenance for payer portals.
• Ensure pricing and conditional updates are accurate and up to date.
• Support and maintain price table accuracy, working with finance and compliance teams as needed.

Project Support & Implementation:

• Assist in system-related projects, including enhancements, integrations, and automation initiatives.
• Participate in cross-functional project teams to support business process improvements.
• Provide documentation and training on system changes and new functionality to end users.

User Training & Documentation:

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures.
• Train end users on system functionality, updates, and best practices.
• Serve as a knowledge resource for application functionality and issue resolution.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must possess the ability to: interact professionally and ethically with patients, caregivers; handle multiple tasks simultaneously; provide clear, concise oral and written directives/communications; quickly assess situations and respond appropriately; handle special requests in a sensitive, professional manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATION REQUIREMENTS:

Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must meet the following qualifications:

• Ability to troubleshoot and resolve application issues efficiently.
• Strong analytical, problem-solving, and organizational skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Excellent written and verbal communication skills for clear documentation and user training.
• Strong interpersonal skills with the ability to work collaboratively across teams.
• High ethical standards and ability to handle sensitive information professionally.
• Must be available to provide occasional after-hours support as needed.

EDUCATION AND/OR EXPERIENCE:

• Required: High school diploma or equivalent.
• Preferred: Associate's or Bachelor's degree in Information Technology, Business, or a related field.
• Preferred: 2+ years of experience in application support, software testing, or IT systems management.
• Experience with payer systems, EDI transactions, or healthcare software is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and ticketing systems.
• Familiarity with project management methodologies is a plus.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

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  The anticipated base compensationrange for this position is $20.08- $31.56 per hour. The actual amountvaries based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.

  
  

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  This position is also eligible to participate in the ABC Medical Sales Bonus Plan. The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.

  
  

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  The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid parental leaves, statutory leaves/disability programs, accident, and life.

  
  

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  The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.

  
  

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  The Company's paid time off benefits include: 8 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.

  
  

Job Req ID: 34618

EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Team members shall adhere to high standards of ethical conduct and will comply with and assist the Company in complying with all policies and applicable laws and regulations.

Accommodations Statement:

ABC Medical endeavors to make www.abc-med.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the ABC Medical HR Department at HR@abc-med.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.