Senior Lead Skills Transformation Strategist

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The Senior Lead Skills Transformation Strategist plays a pivotal role in driving the transformation of WGU and partner organizations towards skills-based practices that unleash human potential and create pathways to opportunity for WGU students. Expertise in change management, project management, data standards, digital credentialing, record technologies, and skills-based practices are critical in helping WGU and partners achieve successful implementation and adoption of transformational projects.

Senior Lead Skills Transformation Strategists are subject matter experts in skills-based practices, technology, and workforce intelligence. As a trusted advisor to both internal and external stakeholders, this role provides expertise to navigate the challenges of change and unlock the full potential of every individual in their career pursuits. Innovation and commitment to excellence will drive the development of creative strategies and innovative solutions that improve efficiency and elevate levels of service to make a meaningful impact on the future of the learning and earning ecosystem.

Essential Functions and Responsibilities:

• Provide quality project and resource management within the parameters of assigned projects to ensure the timely completion of high-quality deliverables that meet customer goals and expectations.
• Lead and facilitate cross-functional project teams in complex problem-solving to tackle wicked problems and find innovative, scalable solutions.
• Deliver excellent change management strategies to achieve project outcomes, customer satisfaction, and goal attainment.
• Act as the voice of the customer using stakeholder needs analysis and active listening to deliver on customer needs, goals, and expectations.
• Execute excellent relationship management with customers to build trust, confidence, and organizational reputation.
• Provide strategic consultation and project direction based on experience and trends to meet customer goals and objectives.
• Stay abreast of industry trends, standards, and technologies, to provide digital transformation and process innovations that achieve customer goals with innovative, scalable solutions.
• Provide thought leadership and strategic consulting support to ensure successful implementation and adoption of skills transformation initiatives, digital credentialing strategies, and learning and employment record technologies.
• Use systems thinking and strategic storytelling to break down complex problems and associated solutions into a clear and concise strategy that aligns with project goals.

Knowledge, Skill and Abilities:

• Knowledge of change management principles
• Knowledge of the education industry
• Knowledge of project management principles
• Knowledge of resource management principles
• Knowledge of workforce development principles and systems
• Knowledge of education and industry framework development practices and systems
• Knowledge of data standards and schemas relevant to skills, credentialing, and learner records
• Knowledge of current and developing industry trends and technologies

Active Listening

Ask probing questions to understand customer needs.

Change Management

Execute change management practices to ensure project success and scaled implementation for assigned projects and customers.

Creative Thinking

Devise a more efficient business process through creative thinking.

Digital Transformation

Implement appropriate strategies to use open data standards and relevant technology that ensures scale and efficiency in digital transformation projects.

Innovation

Develop deep expertise in industry trends to innovate for value and impact.

Learning Agility

Create new knowledge using patterns and linkages between different concepts.

Meeting Facilitation

Organize collaborative meetings, webinars, workshops, and presentations with professionalism and clarity.

Problem-Solving

Solve complex problems.

Project Management

Apply familiar project management approaches to a highly structured range of contexts and situations.

Relationship Building

Develop constructive and cooperative working relationships with others.

Resource Management

Identify all resources needed to accomplish organizational goals.

Stakeholder Analysis

Identify stakeholder needs and goals through multi-modal analysis.

Strategic Consultation

Consult peers, colleagues, and customers on achieving strategic goals for assigned projects.

Strategic Storytelling

Translate complex information into concise and compelling formats to engage and inspire diverse audiences.

Systems Thinking

Demonstrate connections among various parts of complex systems.

Job Qualifications

Education

• Master's degree in a related field or discipline required, or
• Ph.D. or terminal degree in a related field or discipline.

Experience

• 4 years of professional experience in addition to a master's degree, including
• 2 years of experience in an educational institution or education technology company, or
• 2 years of professional experience in addition to a Ph.D. or Terminal Degree.
• 3 years of skills implementation experience preferred.
• An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute education degree requirements.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• May occasionally travel to attend team training or participate in thought leadership.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.