Manager, Contractor Relations

Scale is at the forefront of Generative AI and the development of AI applications. Accelerating the adoption of AI necessitates that models are trusted and safe, and ensuring that the workforce building those models is supported. We're seeking a highly motivated and experienced manager to build out critical functions of our Contractor Relations team.

We are growing operations rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome. You will be part of a highly motivated team of operators and collaborators who will ensure that we are building strong relationships for all Scale's contractors.

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Legal, HR, Operations, Analytics, and several others) across the company and around the globe.

• Build and nurture strong relationships with contractors, project managers, and external vendors to ensure alignment with organizational goals and compliance standards.
• Oversee recruitment and onboarding processes, ensuring smooth transitions and proper documentation for contractors globally.
• Develop and implement structured Performance Improvement Plans (PIPs) and facilitate regular performance evaluations.
• Ensure prompt resolution of contractor inquiries, such as payment discrepancies and access issues, while identifying trends for improvement.
• Optimize operational tools, including time tracking systems like Hubstaff, to streamline processes and enhance efficiency.
• Collaborate with cross-functional teams, including HR, Legal, and Analytics, to align contractor management strategies with company policies.

• 5+ years of experience in contractor or workforce management, operations, or HR in a global context.
• Proven leadership skills with the ability to manage teams and influence cross-functional stakeholders.
• Strong knowledge of compliance standards and global labor laws related to contractor management.
• Analytical proficiency to track key performance metrics and provide actionable insights.
• Excellent written and verbal communication skills for interacting with contractors and internal teams effectively.
• Familiarity with workforce management tools and systems such as Airtable, Hubstaff, or equivalent platforms.

• Experience designing and implementing large-scale contractor programs or initiatives.
• Technical knowledge of CRM tools or workforce systems to optimize contractor workflows.
• A background in managing contractor programs within the AI or technology industry.