Conference Service Manager

Crescent Hotels & Resorts is seeking an experienced and energetic individual to fill the position of Conference Services Manager. Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

We are committed to providing you with:

• Excellent compensation package
• Sales incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members, to include, medical, dental, vision and time off
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

ESSENTIAL JOB FUNCTIONS: Included but not limited to are the following; other duties may be assigned.

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  Disseminating group requirements to the respective departments in the hotel. Producing convention resumes, when needed. Ensuring timely distribution of all BEO's to all appropriate departments, as well as being the on-site contact for clients during their meetings.

  
  
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  Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Producing BEO's and convention resumes and ensuring proper distribution to all appropriate departments for groups that have been booked through the sales department.
• Maintaining detailed files, records and trace systems.
• Ensuring that public space needed by conventions is properly maintained and in good condition.
• Being familiar with reservation procedures and sales filing systems.
• Determining revisions in agendas, reconfirming space blocked with Delphi and releasing any space no longer required.
• Finalizing the program/agenda with the client, including starting and ending times, guarantees, A/V requirements and food and beverage requirements.
• Checking on any VIP rooms and amenities on day of arrival.
• Checking all scheduled functions (1) one hour prior to starting time.
• Keeping all departments informed of any changes in the groups requirements.
• When necessary, conducting pre-convention meeting with client and appropriate department heads.

Additional Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Maintain positive employee relations in a supportive environment.
• Work closely with the Banquet Manager and Banquet department in ensuring an understanding of client's needs.
• Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.
• Communicating effectively within and between departments.
• Performing special projects, as requested.
• Achieving and/or exceeding budgeted sales.
• Attend regular meetings.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working knowledge of Hilton preferred, Delphi and Meeting Matrix, or similar system, Word, Excel, and the Internet. An individual must posses a strong hotel background to include, one or more; Catering/Convention Services, Banquets, Hotel Sales, Culinary Arts.

The ideal candidate has a bachelor's degree or university program certificate and 1 to 2 years related experience and/or training, or equivalent combination of education and experience.

Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help