Area Manager

ResCare Community Living

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

Establish goals and objectives for home care branch managers, monitor employee performance, and develop corrective action plans as needed
• Assign, prioritize, and review work assignments, act upon personal leave requests, and schedule appropriate staff coverage in each branch office to meet client and staffing need
• Train home care supervisors on laws, regulations and company policies and procedures governing their job assignments to ensure compliance
• Provide policy interpretation to area branch office staff, clients, and community groups and agencies
• Provide leadership, accountability and guidance in handling challenging client cases and employee concerns
• Conduct individualized supervisory meetings with each home care supervisor to review and monitor client service plans and caregiver training plans, audit client and care-giver files, evaluate use of office automation and computer systems, and provide consultation and guidance on subjects requiring additional training
• Provide guidance to and assist home care supervisors in the selection and development of home care aides for which they manage and supervise
• Be available on-call for home care supervisors 24 hours per day, seven days per week via the company's cell phone messaging system
• Gather area and branch office data and prepare written reports. Use the collected data to identify and areas of concern and implement quality improvement plans to address the concerns
• Respond in writing or verbally to client or community concerns, audit requests, and/or contract complaints regarding quality of services and programs and use the information to make service improvements
• Work closely with the Administrative Support to ensure a positive and efficient work environment exists between the support staff and branch managers
• Establish relationships and be the primary area contact person for case management and contract monitoring personnel assigned to the local area Agency on Aging, Department of State Health Services Home and Community Services, health care providers, and the Dept. of Health. Attend and participate in area meetings, case staffing, and address local contract concerns
• Represent the company publicly at professional and community group meetings. Prepare written and oral reports regarding program area supervised
• Work closely with the Regional Vice President to ensure area branches are operating effectively
• Perform other duties as assigned

• Bachelor's degree in social work, health or social science, public administration or related field
• Five or more years of experience as a social service or health care supervisor or manager, including two years supervising or managing staff providing services to elderly or disabled
• Ability to effectively communicate verbally and in writing
• Ability to read, analyze and accurately interpret regulatory requirements, agency instructions, policies and procedures, email messages, and regulatory communications
• Ability to consistently & completely prepare accurate documentation on a timely basis
• Employee should be:
  • Respectful. Approach others in a tactful manner. Treat others with respect and consideration regardless of their status or position
  • Accountable. Accepts responsibility for own actions. Follow through with commitments
  • Detail oriented. Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance
  • Adaptable. Adapt to changes in the work environment. Manage competing demands. Change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service
  • Reasonable. Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Develop alternative solutions. Work well in problem solving situations. Use reason even when dealing with emotional topics