New

IT Service Desk Analyst

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
May 17, 2025
Description Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively. Escalates trouble calls to appropriate second level resources or to Service Desk leadership; Enters into the service management tool and tracks all calls to identify patterns that may indicate either a systemic problem or a deficiency in training; Advanced knowledge of all aspects of the applications and systems supported to include Word, Outlook, Excel, PowerPoint and CarpeDiem. Familiarity with the firm's customizations and templates and coordination of multi-language software products; Occasionally, assists trainers with the delivery of scheduled training classes. Follows up on training provided to new hires on the standard suite of software products Periodically checks of hardware to ensure proper configuration (i.e. clock settings, default printer settings, paper size selections, display, etc.); Coordination and completion of workstation moves, installations, PC replacements, etc., as necessary, especially with relocations. This will require the imaging of desktops; Involvement in planning future computer and printer needs and capacity planning; Setup and maintenance of users' mobile devices, specifically Android and iOS devices; Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages) that require system shutdown, rebooting, etc.; Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices, etc.; Assists with the setup and support of video conferences and audio/visual technology for meetings; Ensure that lawyers and Business Services personnel can remotely access network resources; Diagnoses of PC/system/network problems and troubleshooting accordingly. Documentation and reports of any non-standard changes made to the system architecture; Telecom services which includes phone and voicemail training, the installation and testing of phones, handling move-add-change requests, notifying Telephone Systems of TELCO problems and providing general telephone support; Participation in various research projects, as requested by the Service Desk manager; Meeting of performance standards as set forth by the IT Department management team; Asset management responsibilities including the tracking and maintenance of all PCs, printers, scanners, etc. Monitor "hot spare" inventory, as well as a laptop loaner pool; and Other duties as assigned. Skills help desk, support, troubleshooting, windows 10, active directory, desktop, office 365, ticketing system, Help desk support, Service desk, Windows Additional Skills & Qualifications Excellent verbal communication skills and strong computer troubleshooting skills Strong knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) Strong understanding of document management systems Knowledge of mobile devices including, but not limited to, Android, BlackBerry and iOS devices Proven experience in troubleshooting Windows 7 desktop and laptop systems; Windows 10 experience a plus Knowledge of Windows administration with experience in troubleshooting minor networking problems Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Louisville,KY. Application Deadline This position is anticipated to close on May 24, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.