Principal Software Engineer - Post Market Quality

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

As a Principal Software Engineer in PostMarketQuality (PMQ) you will be working on complaints concerning Digital Solutions quality & performance of Hospital / Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions and data communication, apps, algorithms.

As a member of the Digital Solutions Chapter, you will be working in a very transversal Software environment having the opportunity to work with cutting edge technologies and different programming languages for on-premise and cloud-based software.

The Opportunity

• Understand source code in order to find out the root cause/causal factor of a SW malfunction/SW issue, and learn about Software requirements, fixing bugs process (even if you will not fix them) and general code maintenance, all of it in an Agile environment where you could contribute with your own ideas and proposals in a team continuously improving.

• Accountable for the timely handling of individual cases (Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations

• Contributes to the creation of regular reports for PMQ, as well as to document on-market product quality and performance, to escalate critical issues to the responsible Life Cycle Teams and to define proactive measures.

• Represents the PMQ towards stakeholders (e.g. Affiliates, Global Customer Support, Research & Development etc) to assume responsibility for timely communication of quality related information to the Country Organizations.

• Supports and represents the PMQ department in audits

• Takes responsibility for team internal alignment (e.g. team meetings, work distribution, ...) and achieving team KPIs

• Coaches colleagues and helps others develop expertise/skills.

Who You Are

• You have a Bachelor's Degree in a related field.

• You have 5+ years related work experience.

• You have in-depth specialist knowledge in Digital Biomedical Engineering or Information Technology, such as:

  • SW architecture

  • Programming

  • Debugging

  • Computer Networks

  • Communication protocols

  • Cloud

  • Automation

• Knowledge of IVD regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485) and knowledge of the diagnostic market is preferred.

• You bring strong communication skills in English (written and spoken) and strong influencing skills

Locations

You are local to Tucson, Arizona. This is an on-site position.

Relocation benefits are not available.

The expected salary range for this position based on the primary location of Tucson, Arizona is between $78,900 and $146,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.