Pharmacy Technician Outpatient

Customer Service & Patient Care:

• Promptly greets patients and families in person and by telephone with a friendly and helpful attitude.
• Answers medication-related inquiries, requests authorization for refills, and provides guidance on prescription pick-up.
• Responds efficiently to inquiries by health care providers with pharmacy questions.
• Refers inquiries to the pharmacist as needed.
• Accesses translation services as needed to ensure optimal communication with patients whose language is other than English.

Prescription Processing:

• Receives and processes prescription orders, and continually updates patient information verifying accuracy.
• Manages the administrative responsibilities for faxing, filing, and/or documenting in medical record for non-electronic prescriptions,
• MassPAT PMP requirements, 340B eligibility, or other pertinent procedures.
• Offers every patient the opportunity to ask questions to the pharmacist about their medications. Ensures compliance with all regulations.

Insurance & Billing Support:

• Determines and updates patient's insurance information, calls insurance companies to verify coverage, processes claims through the patient's insurance.
• Investigates and resolves prescription issues.
• Collaborates with the pharmacist and prescribers to formulate a solution, such as an alternative medicine or co-pay discount program.
• Communicates directly with patients providing clarification for prescription or co-pay issues.

Medication Preparation:

• Measures and counts medications and prepares and affixes medication labels for dispensing under pharmacist supervision.
• Compounds simple or complex non-sterile medications in accordance with established policies, procedures and professional standards.

Medication shipping:

• Assembles packages or boxes containing one or more units or types of medications for shipment and may also label packages accordingly.
• Follows procedures to check prescriptions, labels, patient information, and delivery information for accuracy.

Inventory

• Management: Maintains pharmacy inventory by monitoring medication and supplies stock levels, anticipating needed medications and supplies, and removing outdated/expired drugs.
• Places and expedites orders, receives orders, rotates medications, restocks supplies.
• Ensures the proper storage of all medications in accordance with policies and procedures.

Compliance:

• Complies with all federal, state, and local pharmacy regulations to ensure a safe, accurate, and compliant dispensing environment.
• Performs routine quality control, cleaning and equipment maintenance tasks according to established procedures and schedules.
• Prepares and maintains related logs and records.
• Maintains neatness and organization of work area. Adheres to all privacy, infection-control, and annual competency requirements in accordance with hospital policies, accreditation standards, and regulatory requirements.

Workflow Optimization:

• Supports process improvements to enhance efficiency, including leveraging pharmacy technology and automation.
• Collaboration with Healthcare Teams:
• Works closely with pharmacists, providers, and other healthcare professionals to ensure seamless and timely medication delivery to patients and departments.
• Participates in training and orientation of new technicians and pharmacy students.
• Perform other duties as required by the position or as assigned by supervisor.

Requirements:

• Current registration as a Pharmacy Technician by the Massachusetts Board of Pharmacy.
• Current certification by the Pharmacy Technician Certification Board or National Healthcare Association.
• Completion of a Massachusetts Board of Pharmacy approved training program or a minimum of 500 hours worked as a pharmacy technician trainee.

Boston Children's Hospital offers competitive compensation and unmatched benefits