Account Executive

Account Executive

Maricopa County, Arizona

$68000K-$85000K Range

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

JOB SUMMARY

The Account Executive will serve as a liaison to existing customers. This Account Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. The Account Executive may also have additional responsibilities for designated large accounts.

ESSENTIAL FUNCTIONS/DUTIES

• Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients to ensure smooth working relationships (field-based marketing).
• When applicable, hire, train and manage the day-to-day activities of Account Representatives.
• Build / retain solid relationships with personnel at various facilities to promote services and assist in the identification of new business opportunities.
• Work with Operations, Business Development and the Communication Center(s) to develop and implement Service plans.
• Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Market Area.
• Work with Business Development in developing effective communication and marketing material (for internal and external purposes).
• Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers.
• Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
• Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.
• Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
• Participate in new employee orientation regarding the importance and goals of AMR's Customer Service Policies/Procedures.
• Provide weekly updates on customer interactions or as needed
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

*Participate and assist with employee recognition events and planning

*Coordination with internal and external customers related to new and innovative processes

QUALIFICATIONS: Education and Related Work Experience

• BA/BS degree in Marketing, Business, or related field preferred.
• Emergency Medical Services (EMS) experience preferred.
• Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
• Combination of education and experience considered Licenses, Registrations or Certifications
• Valid state drivers' license

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

• Salary Range $68,000K-$80,000K
• Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
• The application window for this position is anticipated to close on 6.16.2025
• Check out our careers site benefits page to learn more about our benefit options.