Supervisor, Operations (Odenton, MD)

The Maersk Final Mile Operations Supervisorwill report directly to their Final Mile Site Manager but will work closely with several other team members throughout all stages of the dedicated home delivery service. He/she will be responsible for the execution of the location and its delivery teams including but not limited to, inventory control, route monitoring, contractor management/recruiting, and customer service to name but a few key major areas. The Final Mile Operations Supervisor is responsible for daily planning, organizing, controlling, administering, and managing the over-all operations of outgoing delivery and return orders.

The Final Mile Operations Supervisor must excel inHIGH VOLUME HOME DELIVERY OPERATIONS. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to handle a fast paced, highly dynamic, and parameter driven work place environment.

THIS IS WHAT YOU WOULD HAVE DONE HAD YOU BEEN WITH US LAST MONTH:

• Provided the necessary communication and support between customers, suppliers and independent contractor carriers regarding operations activity to ensure a smooth delivery and achieve superior service levels.
• Managed the planning and coordination in executing order inventory/inspection, and load out for assigned routes.
• Ensured the efficient utilization of delivery team capacity ensuring quality, budgetary targets and fair-share objectives were met.
• Worked with the Regional Director to achieve financial objectives by supporting the adherence to and monthly reviews of an annual budget.
• Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing any variances to the plan.
• Managed contractual agreements and key performance indicators (KPI) set forth by the client.
• Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.
• Managed the resolution of complex escalations pertaining to carriers, customer service, and property claims were resolved to client/customer satisfaction.
• Utilized site operating systems to ensure daily execution of planned activities.
• Managed the recruitment and training of independent contractor carriers and their employee team members, as well as monitoring assigned staff performance and progress.
• Participated in weekly organizational meetings to report and evaluate the quality of service received, and providing solutions for continuous improvement.
• Ensured driver safety and compliance while loading in a safe manner and facility requirements are being met.
• Performed other essential duties as required.

Industry:

Logistics and Supply Chain

Skills and Competencies:

• Multi-tasking while maintaining precise attention to detail

• Negotiating abilities and able to close independently from management oversight

• Must have a financial acumen and experience with invoicing and payables

• Excellent verbal and written communication skills

• Must be able to type 35+ words per minute

• Must be able to work in demanding, high-volume environment, particularly with email and calls

• Precise attention to detail

• Proficient in Microsoft Office

• Must be tech savvy

Education:

• High school diploma or equivalent is required

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$60,000 to $70,000 Per Year

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.