Director, Comprehensive Community Services

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: May 26, 2025 @ 11:00pm CST or upon the receipt of 50 application submissions.

Director, Comprehensive Community Services

Department: Behavioral Health Services (BHS)

Full-time, Hybrid

Salary Range: $71,572.80 - $113,152.00/yr

Job Summary

This executive level director will be responsible for the leadership, direction, growth, budget, quality oversight and success of the Milwaukee County Comprehensive Community Services (CCS) program. This will include ensuring that all regulatory compliance standards are met, quality endeavors are ensured, all staff are adequately supervised, the network is supported, and there is continuity between youth and adult CCS services.

Job Responsibilities

• Leadership of CCS Program - Assures a high quality and effective plan for the delivery of CCS for adults and youth with mental health and substance use needs and the efficient oversight of all care coordination and ancillary services, including operational structures, workflows, and utilization management.
• Budget Management - Oversight of $107 million budget with BHS fiscal for CCS salaries, expenses, and provider contracts. Oversee the monitoring of contract expenses, revenue reports, and WIMCR submission for CCS. Make recommendations for budget improvements, changes, and ways to maximize revenues.
• Quality Oversight and Regulatory Responsibility - Responsible for all aspects of continuous quality improvement for the CCS program. Provide oversight of data collection, analysis, and outcome measurements. Ensures full regulatory compliance with DHS 36 which includes responsibility for DQA surveys and CCS certification.
• Supervision, Direction, and Evaluation of Managers and Other Staff - Evaluate managers and other staff performance as needed; interview and hire new staff; prepare staff training/orientation; address performance issues and disciplinary proceedings as needed; manage staff workloads; meet regularly with staff for individual supervision and group team meetings.
• Oversight of Provider Network - Provides oversight of and support to the CCS provider network and ensures network adequacy. Works with CCS leadership to analyze the network, identifies gaps and opportunities, and gives direction for a high-quality network of vendors for both care coordination and ancillary services.
• Planning and Development - Extensive knowledge of program design and development of initiatives. Conduct gap and market analysis as needed to recommend new initiatives and improvements to the CCS service delivery system.
• Responsible for DHS 36 CCS Policies and Procedures - Works with CCS leadership to develop and maintain CCS policies and procedures that are reflective of and upholding of DHS 36 requirements per state statue. Policies will be written to promote continuity of the CCS program across the lifespan.
• Participate in Leadership Meetings and Committees - Participate as a member of the BHS Executive Team and function as a Department of Health & Human Service's BHS representative in public venues, state meetings, countywide leadership meetings.
• Ability to lift, carry, push and pull up to 15 lbs.
• Other duties as assigned.

Required Education, License/Certification and Experiences

• Current residency within the State of Wisconsin upon application required
• Valid Wisconsin Driver's License and a reliable insured vehicle are required and must be maintained throughout incumbency
• Master's degree or higher in Human Services, Social Work, Psychology or closely related field required
• Five (5) years or more of work experience in Behavioral Health, Human Services or Social Work required
• Three (3) years or more of work experience in a Supervisory, Management or Director role required
• Knowledge of federal, state, and county regulations in relation to the provision of behavioral health services and an understanding of CCS, CSP, TCM, IPS and substance abuse treatment programs services required
• Basic knowledge of all related computer and software applications such as Microsoft Word, Excel, Outlook, PowerPoint and Teams required

Preferred License/Certification and Experiences

• Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Advanced Practice Social Worker (APSW), or Licensed Marriage and Family Therapist (LMFT) preferred

Note: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS THE MINIMUM QUALIFICATIONS AT THE TIME OF FILING AN APPLICATION.

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Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.