Patient Services Mgr Ambulatory - New Haven - OSMC

• 1. The Patient Services Manager is specifically responsible to:
• 1.1 Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.
• 2. PRACTICE OBJECTIVES
• 2.1 Collaborates with division and unit leadership to design, develop, and implement clinically and fiscally
  responsive program philosophies, goals, and objectives.
• 3. HUMAN RESOURCE MANAGEMENT
• 3.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.
  
• 4. ORGANIZATIONAL LEADERSHIP
• 4.1 Promotes the organization to all customers by interpreting and communicating YNHHS & YM mission and values, acting as a loyal, supportive, and informed spokesperson for the practice and the Enterprise.
  
• 5. CUSTOMER SATISFACTION
• 5.1 Promotes Enterprise customer relations' standards reflecting excellence consistent with policy for internal/external customers in collaboration with unit leadership and appropriate departments.
  
• 6. OUTCOMES MANAGEMENT
• 6.1 Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.
• 7. KEY INTERFACES
• 7.1 The Patient Services Manager interacts primarily with the following external interfaces: Patients, Families, Providers/Clinicians, as well as Ambulatory leadership and other PSMs.
  
• 8. DECISION MAKING AUTHORITY
• 8.1 Patient Services Managers have the authority to formulate and execute program vision, goals, and plans consistent with YNHHS/YM strategies and policy. They determine whether needed resources have been committed and facilitate the acquisition of additional resources were indicated.
  

EDUCATION

Baccalaureate Degree & Master's Degree required - One of the two degrees (Bachelors or Masters) MUST BE IN NURSING.
o Masters Degree Required as of 1/1/2021. The degree does not have to be in Nursing depending on whether the
Bachelors Degree is a BSN. One of the two degrees (Bachelors or Masters) MUST BE IN NURSING.

EXPERIENCE

Five (5) to six (6) years? experience including clinical practice experience and two (2) to three (3) years of demonstrated leadership/ supervisory/ management experience required. Ambulatory experience preferred.

LICENSURE

Current Connecticut State RN Nursing licensure required
o All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028
and then be maintained.
o ANCC Basic (NE) Nurse Executive, or
o AONE (CNML) Certified Nurse Manager Leader

SPECIAL SKILLS

Demonstrated ability to direct a diverse work force in a fast-paced ambulatory care environment. May be accountable for more than one site/location.
Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery.
Knowledgeable in budgeting and financing of operational units (salaried and non-salaried).
Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.

PHYSICAL DEMAND

Accountability for all operational aspects. (On call systems for patient call/care) Exposure to biohazards blood and body fluids. Prolonged standing, walking, and lifting required.