Director, Patient Care Svcs - Service Line - Director SRC Surgery

• 1. Overall:
• 1.1 Through exceptional leadership, innovation and commitment, develops a team of highly skilled managers and clinical and non-clinical staff who work together to achieve Patient Services goals.
• 2. Unit & Hospital Specialty Objectives:
• 2.1 Works directly with the Patient Services Managers to assure the delivery of safe, high-quality patient centered care.
• 3. Fiscal Management:
• 3.1 Develops and manages a department budget to ensure the delivery of cost-effective, safe, quality care.
• 4. Human Resource Management:
• 4.1 Provides leadership to patient services management and staff in a collaborative environment that offers job satisfaction and engagement recognition, and career development.
• 5. Organizational Leadership:
• 5.1 Leads department-centered interdisciplinary initiatives and Cost and Value initiatives.
• 6. Outcomes Management:
• 6.1 Achieves customer service/satisfaction goals and provides leadership in establishing new expectations and resolving any negative trends achieving top performance.
• 7. Patient & Family Satisfaction:
• 7.1 Ensures that departmental staff is held accountable for achieving patient satisfaction and high reliability goals.
• 8. Summary:
• 8.1 Directors of Nursing have the authority to execute the vision, objectives and strategies consistent with the Hospital-s mission and policy. They determine how resources are deployed within their areas of responsibility, and they determine the need for additional resources where indicated.

EDUCATION

Bachelor?s degree in Nursing required. Master?s degree required in Nursing or a related field (Ex MBA, MHA, MBOE). Doctoral degree strongly preferred, either DNP or PhD.

EXPERIENCE

Minimum of five (5) years demonstrated successful leadership/management experience in an acute care setting managing complex services.
Academic medical center experience preferred.

LICENSURE

Connecticut State RN licensure and/or eligibility for Connecticut State licensure required.
Nursing leadership certification required - CENP (Certified Executive in Nursing Practice) or NE-BC (Nurse Executive-Board Certified)
Certification in area of specialty preferred.

SPECIAL SKILLS

Exceptional customer relations skills; ability to build relationships in a complex environment.

PHYSICAL DEMAND

Requires prolonged standing, sitting, walking, use of sight, hearing, and touch. Frequently requires pushing, pulling, bending, reaching, stooping, squatting and working in awkward positions. Able to help lift objects and patients ranging from five (5) to three hundred (300) pounds. Moderate stress from coordinating and supervising unit staff.
May be exposed to infectious diseases/blood/body fluids. Will be exposed to physical, mental and emotional illness as well as end of life conditions and death. Moderate stress and risk of injury from patient care.