Lead, Hospital Services

About us:

Founded in 1979, Rhode Island Blood Center (RIBC), operated by New York Blood Center Enterprises, is a nonprofit community blood center, delivering nearly 100,000 lifesaving blood products to 50+ hospitals, EMS and healthcare partners across New England annually. To learn more, visit ribc.org/about-us.

Make a Difference...Save a Life...in our local communities and beyond. Are you passionate about making a difference in your community? Interested in saving lives close to home? The Rhode Island Blood Center and the Connecticut Blood Center are divisions of New York Blood Center Enterprises, one of the most preeminent and comprehensive blood centers in the world. Become part of the life-saving mission of providing patients with access to a safe, adequate and effective blood supply in our local communities and beyond.

About this role:

Upholds customer service level that ensures every attempt is made to meet the following internal and external customer needs: friendliness, understanding and empathy, fairness, options and alternatives and information.
• Receive, record, and verify customer orders accurately; when feasible, ask customers to substitute short-dated components
• Fill and pack orders accurately
• Supports the department in administrative task (i.e., payroll, document review)
• Make deliveries and pick-ups for customers as required
• Follow established procedures to properly process component returns
• Responsible for proper inventory control methods by following current Standard Operating Procedures
• Updates each component product into the BECS during delivery returns
• Provides training for staff members.
• Supports Manager with contract and ad hoc order filling and reporting
• Participate in inventory coordination and planning with donor services, laboratories etc. as directed
• Organizes blood products by expiration dates, and follows SOP to discard expired
• Support supervisor/manager with scheduling and leading staff assignments
• Participate in inventory management production and planning for customer products
• (i.e. blood, blood products, plasma)
• Report questionable blood products or anomalies to a laboratory supervisor or designee
• Contact hospitals and other centers to maximize utilization of available inventory
• Facilitate interstate shipments, including documentation and tracking
• Prepare various reports.
• Any related duties as assigned.

Education:

High School Diploma or Equivalent.

Related Experience:

• 2 years' experience in Healthcare, Technical or Regulated environment (cGMP environment)
• Minimum 3-5 years of direct Customer Service/Sales experience
• Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

• Demonstrate excellence in accuracy and attention to detail, and time management.

• Excellent communication skills and courteous, conscientious and professional attitude required toward staff and customers.

Required Licenses:

Valid Driver's License

The proposed hourly wage for this postion is $23.30 - $28.00/hour