Customer Delivery Technical Leader - Networking

Role Overview

We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization. You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in New York, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network. You'll be a key part of Cisco CX's adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

• Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.
• Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.
• Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.
• Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

• Experience: 10+ years in customer-facing service delivery engineering roles with 3+ years supporting a Global Systemically Important Bank (G-SIB)
• Expertise: Comprehensive knowledge of Cisco data center networking including the Nexus platforms, spine/leaf constructs, programmable data center architecture, IGP and EGP routing, QoS, data center automation, and data center segmentation.
• Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
• Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Preferred Qualifications

• Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center
• 2+ years working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)
• Practical experience with Cisco WAN routing and DMZ / core networking architecture

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