Care Coordinator I

Care Coordinator I (Inglewood Adult Services)

This is a full-time and on-site position Monday through Friday. The primary working location will be Inglewood and the surrounding area.

The pay range for this role is between $21.38-$24.59 hourly.

$2,000 sign-on bonus for external candidates.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Care Coordinator, you will be responsible for providing case management, mental health and/or substance use services, crisis intervention and linkage to community resources for individuals with a history of persistent mental illness and/or substance use. You will ensure participants receive the maximum benefit from all interventions and provide a safe, nurturing environment for clients that fosters a sense of hope, dignity and direction.

Primary Duties

• Provides linkage, care coordination and discharge planning for clients in Didi Hirsch's crisis residential treatment settings.
• Collaborates closely with crisis residential treatment staff for discharge planning, related treatment planning and coordination of care.
• Assists program participants to locate and utilize community support groups; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Performs client intakes and functional assessments; present functional assessments and diagnostic impressions to staff; determines needs of clients and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/Medi-Cal and other; ensures clients receive all benefits for which they are entitled.
• Provides individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use.
• Provides crisis intervention and facilitates conflict resolution among the program participants as needed; assists clients in problem-solving life situations.
• Interfaces with clinical staff (including psychiatrist) in coordinating client care.
• Maintains documentation of client services; ensures compliance with Agency policies and procedures and County and other agencies' standards and guidelines.
• Develops and maintains skills through seminars, workshops, or other forms of training/education related to adults with mental illness.
• Attends and participates in supervision, staff, case conference and other Agency meetings, as well as community agency meetings. May transport clients to appointments, etc.

Position Requirements

• A combination of education and experience that includes a bachelor's degree in human services or related subject and experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• A basic working knowledge of case management, crisis intervention techniques, community resources, and the ability to match clients with a history of mental illness and/or substance use to community support resources.
• A working knowledge of program, division and Agency policies and procedures, HIPAA, Department of Mental Health, policies and documentation guidelines, licensing, and other state/federal regulations relating to service programs for adults with a history of mental illness and/or substance use.
• Basic advocacy skills.
• The ability to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Personal computer skills including word processing software.
• The analytical skills, experience and good judgment to make decisions.
• A commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license, proof of insurance and a driving record acceptable to the Agency's insurance carrier.