Technical Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We are seeking a Technical Business Analyst (TBA) with a strong understanding of .NET applications, hands-on experience in technical analysis and software testing, and the ability to bridge business needs with engineering solutions. The ideal candidate can interpret and navigate code, validate requirements, support testing, and work collaboratively across business and technical teams to deliver high-quality outcomes.

Position Title: Technical Business Analyst

Job Overview:

The Technical Business Analyst will play a vital role in analyzing business requirements, reading and interpreting .NET code, validating system behavior, and participating in testing activities. This individual will work closely with business stakeholders, developers, and QA teams to ensure technical solutions meet business goals. The role combines strong business analysis skills with a solid technical foundation and hands-on testing capabilities.

Key Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business and system requirements.

• Analyze existing .NET code to understand system behavior, validate functionality, and support troubleshooting.

• Translate requirements into clear user stories, process flows, and acceptance criteria.

• Design and execute test cases for functional, integration, and UAT testing.

• Perform root cause analysis of defects and work with developers to identify resolutions.

• Query relational databases using SQL to validate data and troubleshoot issues.

• Support API testing using tools like Postman, Swagger, or SoapUI.

• Maintain test documentation, requirements traceability matrices, and impact analysis.

• Participate in Agile ceremonies and contribute to sprint planning, reviews, and retrospectives.
• Support automation strategy and execution in collaboration with QA or SDET teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• 5+ years of experience as a Technical Business Analyst, Business Systems Analyst, or hybrid BA/QA role.

• Ability to read and interpret .NET (C#) code and application logic.

• Strong experience with manual testing, requirements validation, and user acceptance testing.

• Proficient with SQL and database query tools (e.g., SQL Server Management Studio).

• Hands-on experience with issue tracking and test management tools such as Azure DevOps, Jira, TestRail, or Zephyr.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving capabilities.

Preferred Qualifications:

• Experience with Java, Kafka, or enterprise messaging systems is a plus.

• Familiarity with test automation tools such as Selenium, Cypress, Playwright, or RestAssured.

• Understanding of DevOps practices, CI/CD pipelines, and cloud environments (e.g., Azure, AWS).

• Knowledge of BDD/TDD frameworks (e.g., Cucumber, SpecFlow).

• Experience in modernization initiatives, especially transitioning from monolithic to microservices architecture.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.