PRINCIPAL OPERATIONS ANALYST

JOB ANNOUNCEMENT

PRINCIPAL OPERATIONS ANALYST

Office of Budget and Management

Workforce Management and Technology/Data Analytics

Number of Positions: 1

(Additional vacancies are possible pending budget approval)

Annual Starting Salary: $80,472

Applications for this position will be accepted beginning 5-21-25 until 11:59pm CDT on 6-4-25.

The City of Chicago's Office of Budget and Management is seeking a Principal Operations Analyst who will, under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and perform related duties as required.

ESSENTIAL DUTIES

* Creates and maintains data visualizations and analysis for budget publications.

* Interfaces with senior leadership, program managers, and external stakeholders to identify, evaluate and define opportunities for improved efficiency, cost-savings and process improvements.

* Researches techniques, methods, and processes to obtain information on specific areas under review.

* Extracts data from various sources, transforms it into usable formats, and loads it into data warehouses or analytics platforms.

* Develops and oversees the maintenance of dashboards used to collect and report on information gathered.

* Conducts in-depth data analysis using statistical tools to identify trends, measure performance, and support decision-making.

* Designs and builds interactive dashboards and visualizations to communicate findings and monitor KPIs

* Helps develop and implement revised workflows, performance metrics, and procedural standards; monitors impact and adjust as needed.

* Acts as a hands-on creator, designs and maintains reports and dashboards for City-wide studies.

* Meets with managers to identify the scope of problems and define the objectives of studies.

* Exhibits technical expertise, capable of developing automated processes and complex flows to build front-end analytics.

* Interfaces with senior leadership, program managers, and external stakeholders to identify, evaluate and define opportunities for improved efficiency, cost-savings and process improvements.

* Develop work plans and data collection processes for achieving study objectives.

* Designs clear, useful, and accessible visualizations that evaluate complex systems, pulling out needed information for decision makers.

* Researches techniques, methods, and processes to obtain information on specific areas under review.

* Works in coordination with managers and IT staff across city departments to establish access and connections to data management and enterprise systems throughout the city.

* Construct complex mathematical models and use computer applications to evaluate data.

* Provides data-driven recommendations to solve business problems.

* Develops and presents new or revised processes, procedures, and work standards to managers.

* In coordination with subject matter experts, establishes key performance indicators and benchmarks for tracking and monitoring through advanced analytics.

* Works with managers and consultants in program implementation.

* Designs computer applications to automate manual processes, as required.

* Defines specifications for consultants responsible for designing programs that will replace manual operations.

* Facilitates training for staff to ensure successful use and adoption of data analytics reporting.

Additional duties may be required for this position

Location: 121 N. Lasalle Suite #604

Chicago, IL. 60602

Days: Monday-Friday

Hours: 8:30a.m. to 4:30p.m.

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Graduation from an accredited college or university with a Bachelor's degree plus three (3) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting.

OR

Graduation from an accredited college or university with a Master's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting.

NOTE: To be considered for this position you must provide information about your educational background and/or work experience. You must include job titles, dates of employment and specific job duties. (IF you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, with adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Desired Skills:

* Experience with Extract, Transform, Load (ETL) processes and data cleaning

* Experience with data analysis, data visualization, and creating reports

* Experience with Excel, Tableau, Power BI, and other data analytics tools

* Strong problem solving and critical thinking skills

* Clear written and verbal communications skills

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor