PRINCIPAL OPERATIONS ANALYST

JOB ANNOUNCEMENT

PRINCIPAL OPERATIONS ANALYST

CHICAGO POLICE DEPARTMENT

Strategic Initiatives Division

Number of Vacancies: 5

(Additional vacancies possible pending budget approval)

Starting Salary: $80,472.00 annually

Applications for this position will be accepted until 11:59 pm Central time on 06/04/2025.

*Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams before appointment.

Under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and performs related duties as required.

ESSENTIAL DUTIES

• Develops an extensive understanding of all software and analytical platforms in use by the department to support crime reduction activities and maintains compliance with FOIA requests and the Consent Decree.
• Meets with managers to identify the scope of problems and define the objectives of various studies and data-driven projects.
• Evaluates complex business and operational systems and drafts detailed flow charts and models to assess current methods and data processes.
• Develops and oversees the maintenance of our internal database used to collect and report on information gathered and constructs complex mathematical models based on data via computer applications and in-house software.
• Writes, reviews, and edits reports and manuals documenting study results and recommending changes to improve operations and possibly present new or revised processes, procedures, and work standards to managers and team members. This will be accomplished by designing computer applications and processes with SQL, Tableau, ESRI, and other tools.
• Researches and applies best practices, statistical techniques, and modeling methods to inform strategic planning and organizational improvements.
• Develops analytical frameworks and performance indicators to assess program effectiveness, track progress toward departmental goals, and evaluate community concerns.
• Develops and maintains dashboards to support data analysis, performance tracking, and transparency.
• Coordinates with internal divisions and external agencies to acquire and integrate relevant data to analyze crime patterns, consent decree compliance, emerging issues, and service delivery.
• Develops, presents, and facilitates the implementation of revised processes, procedures, work standards, and performance measurements.
• Monitors and documents the implementation of changes, evaluates effectiveness and recommends modifications as needed.
• Supports program implementation through collaboration with managers, consultants, and technical staff; defines specifications for automated systems and participates in developing tools or applications to replace manual operations.

Additional duties may be required for this position.

LOCATION: Chicago Police Department

DIVISION: Strategic Initiatives Division

ADDRESS: 3510 S Michigan Ave

SHIFT: Monday through Friday

HOURS: 9:00 am to 5:00 pm

THIS POSITION IS IN THE CAREER SERVICE.

MINIMUM QUALIFICATIONS

* Graduation from an accredited college or university with a Bachelor's degree plus three (3) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting, OR

* Graduation from an accredited college or university with a Master's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting

NOTE: You must provide your transcripts or diploma at the time of processing.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview, which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor