Dispatcher

Primary Responsibilities:

• Plan technicians' routes for service calls based on availability, skill, and geographical location
• Assisting service department in daily operations
• Familiarity with the Boston area
• Provide information to technicians relevant to their calls
• Contact Customers prior to service call to confirm appointment
• Other various duties asked of management

Basic Qualifications:

• High School Diploma or GED
• 2+ Years' experience as a Dispatcher
• Basic computer skills

Preferred Qualifications:

• 2+ Years' experience as a Dispatcher within the Alarm Industry
• Prior experience in customer service, preferably in a fast-paced environment,
• Experience scheduling service and or inspections
• Ability to manage multiple priorities and adapt to changing situations
• Knowledge of Fire, Security, CCTV, and Card access
• Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
• Excellent organizational, customer service, and time management skills

Preferred Qualifications:

• Proficiency with scheduling or dispatching software is a plus

Salary range: $23 - 27 an hour, depending on experience

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.