Special Event Account Executive

Special Events Account Executive

BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service.

RESPONSIBILITIES:

*Establish, grow and maintain effective relationships with assigned accounts

*Answer incoming sales calls, written inquiries, and inbound requests

*Develop and maintain relationships with special events clients

*Utilize all available tools to gain leads, i.e. Salesforce, local neighborhood, local journals, referrals, etc.

*Present company products and services to both current and prospective clients

*Prepare price quotes to new and existing clients

*Attend networking and industry events to help promote the AFR brand

*Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)

*Assist in Collections efforts for all assigned Special Events Accounts

*Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)

*Review and report complaints received from customers and recommend corrective action to management

*Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.

*Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.

*Identify and research potential sales leads to visit, along with leads generated by inside sales team.

*Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.

*Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.

*Entering information related to potential leads and existing clients

*Create presentations for client's individual event needs, as well as in-person meetings.

*Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.

*Communicate rental policies to clients. Manage client expectations with clear and consistent communication.

*Attend all Sales/Ops weekly meetings

*Attend 3-5 Networking Events per month

*Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.

*Assist in communication with clients related to aging and billing.