Inside Sales Specialist

BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.

RESPONSIBILITIES:

*Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.

*Identify and research potential sales leads.(Document in Salesforce)

*All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot be reached via phone, follow-up with an email. Three attempts to reach the customer are required prior to closing the lead with a reason code in NAV & Salesforce.

*All leads documented in Salesforce daily - phone/email inquiries not requiring a formal quote are to be documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.

*Coordinate with Operations all requests for inventory and scheduling.

*Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce)

*Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options ,adding additional discounts when necessary based on limits set by RSM.

*Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.

*Maintain direct residential rental aging.

*Maintain knowledge of product, policies and specials.

*Detail subject lines when sending emails: Direct Renter - Name - Market Copy the outside AE on all emailed communication.

*Link all documents

NAV.SKILLS:

* Active listening, persuasion and social perceptiveness skills

* Service orientation, and customer service mindset

* Organization and coordination skills

* Problem solving, judgement and decision-making skills

EDUCATION/TRAINING:

Bachelor's or equivalent experience

EXPERIENCE:

Previous sales and office experience required